✈️ FREE TRACKED SHIPPING FOR ORDER OVER $50 💰
✈️ FREE TRACKED SHIPPING FOR ORDER OVER $50 💰

Refund Policy

We have a 14 day return policy, which means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@evitagen.com. If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.


You can always contact us for any questions regarding returns at support@evitagen.com.

Damages and problems
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and correct it.

Exceptions / non refundable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalized items) and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you as soon as we have received and inspected your return and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded according to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and ship the refund. The product must be returned in its original packaging and cannot have been used beforehand.